Frequently Asked Questions (FAQ)

Welcome to the Habibicortina FAQ. Below you’ll find answers to common questions about our curtains, orders, shipping, payments, returns, refunds, and customer support.

1. What does Habibicortina sell?

Habibicortina specializes in stylish curtains and window treatments designed to complement everyday home interiors.

Our collections currently include Boho Curtains, Floral Curtains, and Jacquard Curtains, with styles suitable for living rooms, bedrooms, and other spaces.

2. Where does Habibicortina ship?

We currently offer standard shipping for eligible orders within the United States.

Shipping availability may vary depending on the product and destination.

3. Is shipping free?

Yes. We currently offer FREE Standard Shipping on eligible orders shipped within the United States.

4. How long does shipping take?

Orders are processed within 1–3 business days.

Our estimated Standard Shipping time is 7–12 business days after the order has been processed and shipped.

The estimated total delivery time is approximately 8–15 business days.

Delivery times may vary due to carriers, weather, holidays, and other circumstances outside our control.

5. How will I know when my order ships?

Once your order has been processed and shipped, tracking information will be provided when available.

Please allow some time for the carrier's tracking system to update after shipment.

6. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you entered an incorrect shipping address.

Because orders may enter processing quickly, we cannot guarantee that an address can be changed after an order has been placed.

7. What payment methods do you accept?

We accept several payment methods, which may include:

American Express (AMEX)
Diners Club
Discover
JCB
Maestro
Mastercard
Visa
Visa Electron
Other secure payment methods displayed during checkout

Available payment methods may vary depending on your location and checkout options.

For more information, please review our Payment Policy.

8. Is my payment information secure?

We use secure checkout and payment processing technologies provided by our e-commerce and payment service providers.

Payment information is handled through secure payment processing systems.

For more information about personal information and data protection, please review our Privacy Policy.

9. Can I cancel my order?

If you need to cancel your order, contact us as soon as possible after placing it.

Because orders may enter processing or fulfillment shortly after purchase, cancellation is not guaranteed.

Once an order has been processed or shipped, cancellation may no longer be possible.

10. What is your return policy?

We accept eligible return requests within 30 days of delivery.

Returned items generally need to be unused, in their original condition, and meet the requirements outlined in our Return & Refund Policy.

11. How do I request a return?

Please wait for return instructions from our support team before sending an item back.

12. When will I receive my refund?

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be automatically issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

13. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us as soon as possible.

Include your:

Order number
Description of the issue
Clear photos of the product
Photos of the packaging, when applicable

We will review the information and determine the appropriate resolution.

14. What if I receive the wrong item?

If you receive an item different from what you ordered, contact us at support@habibicortina.shop.

Please provide your order number and photos of the item you received so we can investigate the issue.

15. Can I exchange an item?

Exchanges may be available for eligible products depending on availability.

Please contact us before returning an item if you would like to request an exchange.

16. Do curtains look exactly like they do in the product photos?

We make every effort to display our products accurately.

However, colors and textures may appear slightly different depending on lighting conditions, screen settings, and other factors.

Minor variations in color, texture, pattern placement, or fabric characteristics may occur.

17. Are curtain measurements exact?

Product dimensions are provided on the relevant product page whenever available.

Because curtains are textile products, minor measurement variations may occur due to manufacturing and fabric characteristics.

Please carefully review the product dimensions before placing your order.

18. How can I choose the right curtain size?

Before ordering, measure your window and consider the desired curtain coverage and fullness.

Always compare your measurements with the dimensions listed on the specific product page.

If you are unsure about sizing, contact our support team before purchasing.

19. How can I contact Habibicortina?

You can contact us using the information below:

Email: support@habibicortina.shop
Phone: +1 510-504-2937
Address: 2222 Transom Way, San Leandro, CA 94577, USA
Support Hours: Monday–Friday, 09:00 AM–05:00 PM (PT)

We aim to respond to all customer messages within 24 business hours during our regular support hours.