Refund policy

Last Updated: September 24, 2026

At Habibicortina, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, our Return & Refund Policy explains when returns are accepted, how refunds are processed, and what to do if there is an issue with your order.

1. Return Window

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be free from stains, odors, washing, or alterations
  • Include original packaging and accessories, when applicable
  • Be securely packaged to prevent damage during return shipping

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Custom-made or personalized products
  • Products that have been washed, altered, or damaged after delivery
  • Products showing signs of use beyond reasonable inspection
  • Items returned after the 30-day return period

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the packaging, if applicable

We will review the information and determine the appropriate resolution, which may include a replacement or refund.

4. How to Request a Return

To request a return, contact us at:

Email: support@habibicortina.shop
Phone: +1 510-504-2937

Please include your order number and the reason for the return.

Do not send your item back before receiving return instructions from our support team.

5. Return Shipping

For returns due to personal preference, incorrect selection, or other reasons not caused by Habibicortina, the customer may be responsible for return shipping costs.

If the item is damaged, defective, or incorrectly shipped, please contact us before returning it so we can provide the appropriate instructions.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please remember that after we issue your refund, it may take additional time for your bank or credit card company to process the transaction and post the funds to your account.

7. Late or Missing Refunds

If your refund has been approved but you have not received it:

  1. Check your original payment account.
  2. Contact your bank or credit card company.
  3. Allow additional processing time for the payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@habibicortina.shop

Please include your order number so we can assist you more efficiently.

8. Exchanges

We may offer exchanges for eligible products, subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.

Please contact us before returning an item if you would like to request an exchange.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Because orders may enter processing or fulfillment shortly after purchase, cancellation requests cannot always be guaranteed.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow our return process.

10. Shipping Charges

Original shipping charges are generally non-refundable, except where required by applicable law or when the issue is caused by an error, defect, or incorrect shipment from Habibicortina.

11. Product Variations

Curtains and other textile products may have minor variations in:

  • Color
  • Texture
  • Pattern placement
  • Fabric characteristics
  • Measurements

Differences in screen settings, lighting, and manufacturing processes may affect how a product appears online.

Minor variations that do not materially affect the product are not necessarily considered defects.

12. Return Inspection

After receiving your return, we will inspect the item to determine whether it meets the return requirements.

We will notify you once the inspection is complete and confirm whether your refund has been approved.

If the returned item does not meet our return conditions, we may decline the refund or contact you regarding the available options.

13. Contact Us

If you have questions about returns, refunds, exchanges, damaged items, or your order, please contact us:

Habibicortina
Email: support@habibicortina.shop
Phone: +1 510-504-2937
Address: 2222 Transom Way, San Leandro, CA 94577, USA
Support Hours: Monday–Friday, 09:00 AM–05:00 PM (PT)

We aim to respond to all customer messages within 24 business hours during our regular support hours.